Ntiva Block Hours Agreement

Ntiva Block Hours Agreement is a co-managed IT support offer for organizations that want a reserved monthly pool of engineering time instead of a fully unlimited managed-service model. Each package is billed in advance, includes a defined block of remote and field support hours that do not roll over, and wraps that support capacity with managed workstation, endpoint security, identity protection, network monitoring, server management, platform administration, procurement support, and dedicated account oversight.

This is the better fit for teams that already have internal IT leadership or partial in-house coverage and want predictable access to Ntiva engineering capacity without moving fully into an all-inclusive outsourced IT model.