Ntiva
Marketplace › IT ServicesNtiva Block Hours Agreement
Ntiva Block Hours Agreement is a co-managed IT support offer for organizations that want a reserved monthly pool of engineering time instead of a fully unlimited managed-service model. Each package is billed in advance, includes a defined block of remote and field support hours that do not roll over, and wraps that support capacity with managed workstation, endpoint security, identity protection, network monitoring, server management, platform administration, procurement support, and dedicated account oversight.
This is the better fit for teams that already have internal IT leadership or partial in-house coverage and want predictable access to Ntiva engineering capacity without moving fully into an all-inclusive outsourced IT model.
Install by: May 9, 2026
Configure Your Service
Selected Configuration
$2523.75 per month
Choose Your Plan
12 Hours / Month
$2523.75per month
12 Hours
Monthly pool of 12 support hours, billed in advance and not rolled over. Sized to the quoted 25-user environment and includes the managed security, workstation, server, identity, monitoring, procurement, and account-management services in the base agreement.24 Hours / Month
$5142.50per month
24 Hours
Monthly pool of 24 support hours, billed in advance and not rolled over. Sized to the quoted 50-user environment and built for growing teams that need more operating headroom without moving to a fully unlimited support structure.48 Hours / Month
$9945.00per month
48 Hours
Monthly pool of 48 support hours, billed in advance and not rolled over. Sized to the quoted 100-user environment and designed for larger teams that still want a defined hourly pool rather than an unlimited support retainer.What to expect
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Your provider reaches out through Aithon to confirm implementation details, timeline, and any service-specific assumptions tied to the online order.
Paperwork and scheduling
Any required agreements, implementation paperwork, or scheduling steps are completed online before the provider starts fulfillment.
Fulfillment and billing
The service proceeds through normal delivery and, for partner-billed offers, billing typically begins after contract execution or installation rather than at the first cart step.
What this plan is for
Co-managed IT support, not a fully unlimited MSP engagement
A reserved monthly engineering pool with managed security and platform services around it
Teams that need extra bench strength without replacing their internal IT owner
Block Hours vs. Signature Support
| Decision point | Block Hours | Signature Support |
|---|---|---|
| Commercial model | Monthly package with reserved hours | Recurring per-user managed IT contract |
| Best for | Internal IT teams that need overflow capacity | Buyers outsourcing day-to-day IT operations |
| Support economics | Defined capacity with overages beyond the package | Broader managed-service model built around recurring user count |
Managed installation included
99.99% uptime SLA
24/7 NOC support
Ntiva
Ntiva delivers managed IT services, cybersecurity, cloud operations, backup, and strategic technology guidance for growing organizations that want a deep technical bench and 24/7 U.S.-based support.